Trident Pest Control (“Trident,” “we,” “our,” or “us”), a service of Trident Inspection Group, respects your privacy. This Privacy Policy explains how we collect, use, share, and protect personal information when you visit tridentpestcontrolservice.com or engage our pest control services.
This policy reflects our obligations under the California Consumer Privacy Act (CCPA), the California Privacy Rights Act (CPRA), the EU and UK General Data Protection Regulation (GDPR), and the Children's Online Privacy Protection Act (COPPA).
1. Scope of this policy
This policy applies to information collected through our website, quote and contact forms, email and phone communications, and during the performance of pest control services. It does not apply to third-party websites we link to but do not operate.
2. SMS communications
When you give consent through one of our web forms, Trident Pest Control may text you about your pest control service. This section explains exactly what we collect for SMS, how we use it, and your options for opting out.
What we collect for SMS. To enroll you in text messaging we collect your mobile phone number and a record of your consent, including the date and time you opted in (your consent timestamp). We do not need any additional personal information to send you SMS messages.
How we use SMS. We use your number to send both transactional and marketing text messages related to your pest control services — for example, appointment confirmations and reminders, post-service follow-ups, responses to quote requests, and recurring service reminders. You opt in voluntarily, and consent to receive SMS is never a condition of purchasing any product or service.
Who we share SMS consent with. SMS consent is not shared with third parties or affiliates.
SMS terms. Message frequency varies. Message and data rates may apply. You can reply STOP to any message at any time to opt out, and reply HELP for help. Opting out of SMS does not affect any other way we communicate with you about your service.
3. Information we collect
We collect the following categories of personal information:
- Identifiers: name, email address, phone number, service address, and city.
- Service information: the pest issue you describe, property details you provide, and scheduling preferences.
- Technical data: IP address, browser type, device information, and pages visited (via analytics, subject to your consent).
- Communications: records of correspondence with our team.
4. How we use information
- To respond to quote requests and schedule service.
- To perform and document pest control services.
- To communicate about appointments, follow-ups, and recurring service.
- To improve our website and services, and to comply with legal and regulatory obligations, including California Structural Pest Control Board recordkeeping.
7. Data retention
We retain personal information for as long as needed to provide services, meet legal and regulatory recordkeeping requirements (including pest control licensing records), resolve disputes, and enforce agreements, then delete or de-identify it.
8. Security
We use administrative, technical, and physical safeguards appropriate to the sensitivity of the information. No method of transmission or storage is perfectly secure, and we cannot guarantee absolute security.
9. California (CCPA / CPRA) rights
California residents may request to know, access, correct, or delete personal information, and to opt out of any sale or sharing (we do not sell personal information). To exercise these rights, contact us using the details below. We will not discriminate against you for exercising them.
10. EEA / UK rights
If you are in the EEA or UK, you may have rights of access, rectification, erasure, restriction, portability, and objection under the GDPR. Contact us to exercise these rights; you may also lodge a complaint with your local supervisory authority.
11. Children's privacy (COPPA)
Our services are directed to adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us information, contact us and we will delete it.
12. Changes to this policy
We may update this policy from time to time. Material changes will be posted here with an updated effective date.
13. Contact us
For privacy questions or to exercise any right described above:
Trident Pest Control
Attn: Privacy
2430 N Glassell St Suite L
Orange, CA 92865
clientcare@tridentpestcontrolservice.com
(949) 294-1188